Marcotek partners with some of the largest technology companies in the world. This allows us to provide the best state of the art technology solutions to our local small to medium size businesses.
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Marcotek works with many different global manufacturers of digital office equipment such as Xerox, HP, Lexmark and Dell. This allows us to bring the power of these companies to the local Small to Medium Size Businesses. Many times, only the largest companies can afford to have the best technology. We help make the same technology, equipment and software solutions available to everyone and customized to your specific needs. This gives our clients an advantage over companies that we don’t work with. Here are just a few examples of how we can help your business:
The Program consist of 4 parts:
First, the best and most reliable equipment in the business.
Second, Our Complete Workflow Solutions.
Third, Unmatched Customer Service.
Forth, Our Total Satisfaction Guarantee.
When you bundle our State-of-the-Art Equipment, our Complete Workflow Solutions, include our unmatched customer service and Total Satisfaction Guarantee it gives you Marcotek’s Complete Technology Advantage Program. With office Equipment, Workflow Solutions, Break-Fix Service and Consumable Supplies, we make it an all-inclusive program to meet all the digital office needs of your company.
Marcotek can provide a full line of printing products from Xerox. They include desktop printers and multifunction devices. We offer PCL and PostScript print drivers as well as optional print servers for color matching. Inline finishing options include stapling, hole punching and booklet making.
Marcotek provides local technical support and fast response for service concerns on your office printers and copiers. Our Service dispatchers use state-of-the art software to track every service ticket from beginning to end. It also allows them to know the service history of your equipment so the appropriate technician can be sent. Our technicians are highly skilled. They have many years of experience as well as receive ongoing training. During a service visit, we proactively inspect your entire unit to ensure there are no other issues. This greatly increases your equipment’s uptime!
Marcotek has Local network analysts and trainers on staff to assist with your new copier and printer installations. They coordinate with the delivery teams to minimize your downtime and to get you up and operational as quickly as possible.
Marcotek has many different options to help keep your network information secure, like Xerox Image Overwrite Security. It provides a triple pass overwrite algorithm to ensure all data is unrecoverable after every copy, print, scan and fax job. It can be scheduled to perform very quickly after every job on Xerox multifunction printers and copiers. Also, Xerox is the only vendor to provide McAfee built-in security that protects the multifunction printers from outside threats. Nothing can run on the device unless it has been whitelisted.
New software and firmware updates are released on a regular basis for most copiers and printers. This software is traditionally updated manually by the end user which can leave devices with out of date software and networks susceptible to new security threats. With our new Firmware Connect App, once they have been approved by Marcotek and Xerox, newly updated firmware and software updates are automatically downloaded to the copiers and printers overnight. This helps to ensure that your devices have the latest software updates which include security patches for newly discovered threats. This is just some of the ways that Marcotek helps to keep the information on your network protected!